Frequently Asked Questions

All of OUISTARS chauffeurs speak English and the language of the country they operate in.

You can book rides months in advance or as soon as 60 minutes before you need them. We recommend booking with as much lead time as possible.

OUISTARS has the most customer-friendly cancelation policy in the industry, with guests able to cancel rides free-of-charge up to an hour before the pickup time.

You can also make changes to your booking up until 60 minutes before the pickup time.

OUISTARS offers four vehicle classes in most locations: Business Class, Electric Class, First Class, and Business Van/SUV. 

Each of these categories contain a selection of comparable, top-of-the-line models, which you can see listed in the booking process,  

Please bear in mind that the images seen when booking are strictly illustrative. We cannot guarantee any requests for specific vehicle models or colors as the vehicle used is subject to availability.

OUISTARS accepts Visa, Maestro, Mastercard and American Express cards. It is not possible to pay for the ride in cash. You can also pay via Paypal in the apps and Apple Pay if you are an iOS user. Paypal and Apple Pay are not currently available on the website.

Business accounts can also request to receive monthly invoices, instead of paying on a ride-by-ride basis.

Please keep in mind that all payment for your ride is set up in advance; your chauffeur is not able to accept payment on location.

Yes, we value our loyal customers and have established a comprehensive loyalty program. The program offers exclusive benefits, rewards, and discounts to loyal members.

We accept a wide range of payment methods to accommodate our customers' preferences. These include major credit cards (Visa, Mastercard), PayPal, bank transfers.

Our return policy is designed to ensure customer satisfaction. If you are not completely happy with our service, you can initiate a return within 30 days.